Thank you for visiting our website. In the following, we would like to inform you about the handling of your data in accordance with Art. 13 of the General Data Protection Regulation (DSGVO).
Person responsible / contact details of the data protection officer
Our company data protection officer will be happy to provide you with information or suggestions on the subject of data protection:
Dr Uwe Schläger
datenschutz nord GmbH
Phone: 0421 69 66 32 0
Storage of the IP address
We store the IP address transmitted by your web browser strictly for the purpose of recognising, limiting and eliminating attacks on our websites for a period of seven days. After this period, we delete or anonymise the IP address. The legal basis is Art. 6 para. 1 p. 1 lit. f DSGVO.
When you visit our websites, so-called usage data is temporarily stored on our web server as a log for statistical purposes in order to improve the quality of our websites. This data record consists of
- of the page from which the file was requested,
- the name of the file,
- the date and time of the query,
- the amount of data transferred,
- the access status (file transferred, file not found),
- the description of the type of web browser used,
- the IP address of the requesting computer, which is shortened so that a personal reference can no longer be established.
Data transmission to third parties
We transfer your data to service providers who support us in the operation of our websites and the associated processes within the scope of order processing pursuant to Art. 28 DSGVO. Our service providers are strictly bound by instructions and contractually obligated to us accordingly. We use the following service providers: CBXNET combox internet GmbH, Google Analytics, CleverReach GmbH & Co. KG, concludis GmbH, Wistia
Data transfer to third countries
In some cases, we transfer personal data to a third country outside the EU. In each case, we have ensured an appropriate level of data protection:
In the case of Google Analytics (USA) and Wistia Inc. (USA), an adequate level of data protection follows from the corresponding participation in the Privacy Shield agreement (Art. 45 (1) DSGVO).
We use session cookies and permanent cookies on our websites. The processing is based on Art. 6 para. 1 sentence 1 lit. f DSGVO and in the interest of optimising or enabling user guidance and adapting the presentation of our website.
The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there. However, as we have activated IP anonymisation on this website, your IP address will be shortened by Google beforehand within member states of the European Union. Only in exceptional cases will the full IP address be transferred to a Google server in the USA (an adequate level of data protection exists according to Art. 45 (1) DSGVO through Google's participation in the Privacy Shield) and only shortened there. We have concluded agreements with Google Inc (USA), CBXNET combox internet GmbH, CleverReach GmbH & Co. KG, concludis GmbH, in accordance with Art. 28 DSGVO. Accordingly, Google will use all information strictly for the purpose of evaluating the use of our website for us and compiling reports on website activity.
You can object to the processing at any time. Please use one of the following options to do so:
You can also prevent Google Analytics from collecting your data by clicking on the following link. An opt-out cookie will be set, which permanently prevents the future collection of your data when visiting this website:
Click here to object to the processing of your data by Google Analytics.
In order to protect your data from unwanted access as comprehensively as possible, we take technical and organisational measures. We use an encryption procedure on our pages. Your data is transferred from your computer to our server and vice versa via the Internet using TLS encryption. You can recognise this by the fact that the lock symbol in the status bar of your browser is closed and the address line begins with https://.
Your rights as a user
When processing your personal data, the GDPR grants you certain rights as a website user:
1. right of access (Art. 15 GDPR):
You have the right to request confirmation as to whether personal data concerning you are being processed; if this is the case, you have the right to be informed about these personal data and to receive the information listed in detail in Article 15 of the GDPR.
2. right to rectification and erasure (Art. 16 and 17 GDPR):
You have the right to request without delay the rectification of any inaccurate personal data concerning you and, where applicable, the completion of any incomplete personal data.
You also have the right to request that personal data concerning you be deleted without delay if one of the reasons listed in detail in Art. 17 of the GDPR applies, e.g. if the data is no longer required for the purposes pursued.
3. right to restriction of processing (Art. 18 GDPR):
You have the right to request the restriction of processing if one of the conditions listed in Art. 18 DSGVO applies, e.g. if you have objected to the processing, for the duration of any review.
4. right to data portability (Art. 20 GDPR):
In certain cases, which are detailed in Art. 20 GDPR, you have the right to receive the personal data concerning you in a structured, common and machine-readable format or to request the transfer of this data to a third party.
5. right to object (Art. 21 GDPR):
If data is collected on the basis of Art. 6 para. 1 p. 1 lit. f (data processing to protect legitimate interests), you have the right to object to the processing at any time for reasons arising from your particular situation. We will then no longer process the personal data unless there are demonstrably compelling legitimate grounds for the processing which override the interests, rights and freedoms of the data subject, or the processing serves to assert, exercise or defend legal claims.
6. right of appeal to a supervisory authority
Pursuant to Art. 77 DSGVO, you have the right to lodge a complaint with a supervisory authority if you are of the opinion that the processing of data concerning you violates data protection provisions. The right of complaint may in particular be asserted before a supervisory authority in the member state of your place of residence, your place of work or the place of the alleged infringement.
On our website, we offer you the possibility to order our newsletter. If you have given us separate consent to inform you by e-mail about our company's own products and services, the corresponding processing is based on Art. 6 (1) sentence 1 lit. a DSG-VO. However, this is also only permissible on the basis of consent. You can revoke your consent at any time without this affecting the lawfulness of the processing carried out so far. If consent is revoked, we will cease the corresponding data processing.
You have the option of contacting us via a web form. To use our contact form, we need your name and email address. You can provide further details, but you do not have to.
By sending this mail form, you agree that the data you provide will be electronically recorded and stored. The legal basis for the processing is Art. 6 para. 1 p. 1 lit. a DSGVO. We will only use your data to process your request. Your consent can be revoked at any time, e.g. by email to datenschutz@FAUN.com.
Further information on the data protection provisions applicable at YouTube/Google can be found here: https://policies.google.com/privacy?hl=de&gl=de.
Link to YouTube website
Furthermore, there is a link on our website to our YouTube channel, which redirects you to the website of YouTube LLC. This can be recognised, for example, by the change of URL.
After forwarding to the YouTube website, we cannot assume any responsibility for the handling of your personal data at the third party. We have no influence on whether YouTube complies with data protection regulations. Please refer to YouTube's corporate website at https://policies.google.com/privacy?hl=de&gl=de for more information.
On our website, we use the service Wistia to display online videos. This service is offered by Wistia Inc, 17 Tudor Street, Cambridge, USA. Wistia uses "cookies", which are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookie about your use of this website is transferred to servers in the USA.
For more information about the processing and storage of data by Wistia, please see: https://wistia.com/privacy.
When you apply to us, we process your personal data in accordance with the applicable data protection regulations on the basis of Section 26 BDSG. We process the data that you disclose to us as part of your online application solely for the purpose of selecting applicants. Data processing for other purposes does not take place.
You yourself determine the scope of the data that you would like to transmit to us as part of your e-mail application. E-mail applications are transmitted electronically to our personnel department and processed there as quickly as possible. The transmission is encrypted. As a rule, applications are forwarded to the heads of the relevant departments in our company. Your data will not be passed on beyond this. Your details will be treated confidentially in our company. If your application is unsuccessful, your documents will be deleted after 3 months.
We then process your data on the basis of consent (Art. 6 para. 1 p. 1 lit. a) DS-GVO).
Revocation of consent: You can revoke your consent at any time with effect for the future. Until revocation, data processing is carried out lawfully
We store and use your personal data that you transmit to us in the course of an order process on the basis of Art. 6 para. 1 p. 1 lit. b DSGVO exclusively for processing your orders via your customer account.
The data you provide to us in the process will be used as follows:
- for your registration and user login as well as for the administrative management of your access data,
- to process and deliver your order (including payment processing),
- to provide you with access to customer service and/or warranty services, as necessary,
- to send you news and interesting updates - if you have given us your consent - including advertising about our own products and services by post, internet or e-mail,
- to respond to any of your enquiries, and
- to stay in contact with you for technical/organisational reasons.
We will store the data for as long as they are relevant in connection with the respective orders. Data that you voluntarily enter into your user profile during registration or after logging in via the access data (e.g. title or telephone number) will be stored by us to supplement your customer account, via which we record, execute and process your orders. We keep this data for further orders. We process data that is collected voluntarily on the basis of Art. 6 Para. 1 S. 1 lit. a DSGVO. You have the option to revoke your consent to the processing of voluntary data at any time. To do so, please contact the e-mail address stated in the imprint.
Furthermore, the stored data - in addition to the processing of your order - is used on the basis of Art. 6 para. 1 p. 1 lit. f DSGVO to optimise our offer, to protect the spare parts shop from misuse and for the purpose of technical administration of the websites.
This website uses Borlabs cookie, which sets a technically necessary cookie (borlabs-cookie) to store your cookie consents.
Borlabs Cookie does not process any personal data.
The Borlabs cookie stores the consent you gave when you entered the website. If you wish to revoke these consents, simply delete the cookie in your browser. When you re-enter/reload the website, you will be asked again for your cookie consent. You can also adjust your settings under the following link: